Frequently Asked Questions

How much does therapy cost?

The cost of your sessions depends on your insurance. We do our best to determine your copays for you, but you can call the phone number on your insurance card at any time to find out about your coverage. If you do not have insurance, our provider's self pay rates range from $75-$150. Some of our providers may agree on a different amount, but this must be discussed with the provider themselves. 

How do I become a new patient?

Becoming a new patient is easy! The first step is to fill out your new patient paperwork here. Please fill it out entirely. The second step is to send us photos or scans of the fronts and backs of your ID and Insurance cards to our email, We check new patient paperwork every day, so when we receive yours, we will call you within a few business days to set up your first appointment. Please allow 2-3 business days for us to process your information and call you.

How does therapy work during COVID-19?

Our procedures have changed due to Covid-19. All of our providers offer remote appointments via phone, Zoom, or Facetime. Some of our providers provide in-person appointments on certain days of the week. Call us to find out your preferred provider's availability. 

Until further notice, masks will be required inside our building at all times. Our staff diligently sanitizes multiple times throughout the day, always wear masks, and get their temperature checked daily.

Do you accept my insurance? 

All of our providers accept different insurance plans. However, we accept almost all insurances, except Medicaid. Call us to find out which providers accept your insurance. 

Do your providers prescribe medication? 

No, Longwood does not have a Psychiatrist on staff. Only Psychiatrists and Medical Doctors can prescribe medication. 

What kind of testing do you offer?

We offer Psychiatric Evaluations for patients who are getting weight loss surgery, gender affirmation surgery, hormone therapy, and patients who need a court-ordered Psychiatric Evaluation. We also offer ADHD testing, and a variety of other personality inventories. 

What will my first appointment be like?

During your first appointment, your therapist will lead the conversation by asking you questions about your life, your past, your relationships, your family, and your symptoms. Your therapist will ask you why you are seeking therapy. Generally, first appointments are used for your therapist to get to know you and your struggles. All you need to bring are your photo ID, Insurance cards, a form of payment, and your mask. After your appointment, you will be asked to call the office so we can process your payment and schedule your follow-up appointment.  

What if I need to cancel or reschedule?

If you need to reschedule or cancel your appointment, call our office and we will move your appointment. If you can only call after business hours, please leave a voicemail. Our voicemail is checked several times per day. If you cancel your appointment on the same day as your appointment, your provider may charge you up to a full session's amount. 

Do you accept patients who are under 18?

Yes! We have a few providers who accept adolescent patients. We do not see patients who are younger than 4 years old. 

Please be advised that in-person counseling, rather than remote appointments, are best for children younger than 12.

What are your hours?

Our office is open from 8 AM - 5 PM Monday through Friday. However, our providers set their own hours. Some of our providers see patients as late as 7 PM, and as early as 7 AM. Call us today to find out more about your provider's schedule.

What is your Privacy Policy?

Please go here to read our Privacy Policy.

Is my credit card information safe?

To collect credit card and other personal information, Longwood uses a service that  is PCI DSS compliant and is Payment Credit Industry Data Security Standard (PCI DSS) Service Provider Level I certified, the highest security attainment you can have as a business that collects payments from, and integrates with, credit cards. To store credit card and other personal information, Longwood uses a service that encrypts all data files and is HIPPA compliant. To learn more about how we collect, store, and use your information, please read our Privacy Policy.